How one leader's pricey mistake proved that the bottom line ... isn’t always the bottom line

Kevin Armstrong

As a technology consulting services and solutions firm, Catapult Systems’ mission is to help clients avoid mistakes relating to business-critical technologies. Given that goal, we wondered if the company would participate when we asked them to share a "big mistake" story.

Luckily, Liam Collopy, chief people officer at Catapult, got in the spirit of things and regaled us with a story.

Like so many mistakes, this one starts in a local watering hole:

THE MISTAKE: A senior employee with an important role at Catapult was leaving the company at a critical time. Instead of being bitter and resentful, her department threw her a happy hour. I grabbed the tab when it came and said I would expense it.

Then I saw the amount. I almost fell out of my chair.

THE FALLOUT: This was during a tough financial time in the economy, so we were not in a place to be picking up tabs for expensive happy hours. I went in to my boss, the CEO, and told him about the tab. He jokingly said: “Liam, we don’t have happy hours that expensive for people joining Catapult, let alone people leaving the company.”

THE BENEFIT: We could have treated the departing employee poorly because we were hurt that she was leaving us. By throwing her a going-away happy hour, albeit a very expensive one, we sent her out into the business community with a positive last impression. In fact, she came back to Catapult two years later.

It’s important for an employee’s exit experience to be a fair and positive one. Negative word-of-mouth can have an immeasurably high cost to a company’s reputation in the market. 

Read more about Catapult Systems

 

Post a comment

or to post comments

Oh no!

You're fresh out of job post slots.

Upgrade your planmanage current jobs

Create an account

Let startups find you

Create a profile and upload your resume today.

Explore the local startup scene, find your
dream job and hang with fellow techies.

No sales pitches, just awesome original content.

Oh no!

You're fresh out of job post slots.