TicketCity is a ticket marketplace that specializes in concerts, festivals and sporting events worldwide. For more than 25 years, TicketCity has been a leading destination for live event tickets, helping thousands of fans each month easily find and buy tickets.

Analytics & CRM Specialist at TicketCity
CRM and Analytics Specialist
 
Do you know everything about sports and music? Are you a pro using Excel? Do you know what CRM stands for and have some experience working in one? Does the thrill of finding meaning in data motivate you? Are you looking to work with a fun team in one of Austin's fastest growing companies? If so, you may be exactly who we're looking for!
 
The CRM and Analytics Specialist is responsible for organizing data, pulling reports, inputting data into our our CRM software, building out new reports and collaborating with stakeholders across the company on variety of projects around data/analysis. This role will be supporting our Sales team, Client Relations department, our Seller management team, our Marketing group and numerous company executive, to better serve our clients. The position reports to our Vice President of Sales.
 
What you’ll do:
· Build reports for sales and import prospecting data into our CRM software
· Query, mine, organize and analyze data from our CRM software and other sources of company data
· Create reports across our Sales, Client Relations, Marketing, Finance, and Order Processing teams
· Lots of data entry, data cleansing, and purging old data
· Interpret and present analysis results in meaningful ways that lead to better business decisions
· Serve as the analytics guru in our office; working on various projects related to sales, customer service, marketing, finance, and our seller support team
 
What we are looking for a person who is:
· An expert in sports and loves talking about them every day
· Experienced and passionate for data analysis, research, and stats
· Understands economics, pricing and general business principles
· Inquisitive, learns quickly, and is adept at problem-solving
· Strong multi-tasking, organized and detail-oriented
· Hard working and not intimidated by mountains of data, and data entry
· Able to take data and translate it to the bigger picture
· Self-starter who does not need daily supervision to understand their role and needs of the team
· Advanced Excel Skills including: Vlookup, Pivot Tables, Queries, Data Sorting
· Experienced working in CRM (NetSuite preferred)]
 
Benefits:
· 100% paid Medical, Dental, Vision, Life, Long-Term Disability
· Paid holidays + 14 days of PTO
· 401k with employer contribution and flexible spending account
· Quarterly ticket credit to use to attend concerts & sporting events
· Regular office breakfast/lunches and endless coffee
· Fun office events: ping-pong tournaments, video games, happy hours & many other fun activities
 
To Apply:
For immediate consideration please send your resume with salary requirements. In your cover letter, please tell us about a data/research/analytics project you are particularly proud of, and your experience with CRM software. We would also love to hear who is your favorite sports team and/or athlete.
 
Austin, TX area candidates only. Must be eligible to work in the US. No agencies please.
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Why work with us
TicketCity was founded in 1990, and along the way we have revolutionized the ticketing industry, helped 1 million fans create lifelong memories and continued to make ticket buying easier for our customers. This entrepreneurial spirit has created an environment where empowerment is our focus and innovation, risk taking and ownership are celebrated.
Culture
Our core values guide everything we do at TicketCity. We are empowered, forward thinking, industry experts who are passionate about providing reliable service and delivering great products to our customers. Plus, we support each other have a lot of fun doing it! At the end of the day, we are just fans helping fans find tickets.
Perks & Benefits
100% Paid Medical/Dental/Vision/Life Insurance
401k with 3% Company Contribution
$200 Quarterly Ticket Credit
Profit Sharing and Quarterly Bonus Incentives
Free Starbucks Coffee Brewed In House and Free Snacks
Ping Pong Table, Arcade Games, Putting Green, Basketball Hoop, TVs Playing ESPN All Day, 2 Break Rooms + Employee Lounge
Incentivized Training and Professional Development Opportunities
Monthly Lunch and Learns
Onsite and Offsite Happy Hours and Other Events

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