Our mission is to revolutionize commerce, bringing online selling and features once reserved for multi-billion-dollar companies to the masses. To make that a reality, we need exceptional people to build, support and grow our platform. If that’s you, come join a fast-growing company with a great culture, outstanding benefits, and funding from visionary investors like Steve Case's Revolution Partners, Softbank, Amex and Telstra.

We have two awesome offices in Austin! We're hiring in our corporate headquarters at Four Points and in our new Downtown product and engineering office, too!

Conversion Optimization & Growth Manager at BigCommerce

BigCommerce, named "Best Place to Work" in Austin in 2017 is looking for a technically savvy, process-oriented, data-driven marketer who focus on growth. As the Conversion Optimization & Growth Manager you’ll have the opportunity to positively influence the trajectory of a billion dollar company in a trillion dollar industry.

You must have a proven track record of consistently exceeding goals driving MRR and revenue growth, while focusing on conversion rate optimization throughout the entire customer journey. This role will allow you to work across the entire business, including Marketing (SEM, SEO, Content, Email, etc.), Analytics, Design, Product, Sales, and our Executive Leadership.

What You’ll Do

Grow Grow Grow:

  • Focus on improving the right metrics, maximizing ROI, and driving revenue.
  • Help set testing frameworks and strategy as it evolves over time.
  • Identify and execute growth opportunities.
  • Lead day-to-day operations of conversion rate optimization, especially top- and middle-of-the-funnel.
  • Strategize cross-functionally with marketing, sales, design, and product for maximum impact.

Measure & Optimize Existing & Future Marketing Programs:

  • Create testing environments and establish metrics to properly measure results across different marketing channels, different buyer segments, and different parts of the customer journey.
  • Implement processes for A/B testing with rapid execution to deliver actionable data-driven results.
  • Deliver results without biases across teams and business units for continuous feedback loop and utilize prior results to drive future initiatives. Update benchmarks and results and share to proper stakeholders.
  • Be the resident expert on all CRO programs, especially all top- and middle-of-the-funnel tests across the entire website.
  • Proactively inform marketing team on what's being tested, why, and expected results.

Own, Monitor & QA Website

  • Own customer-facing website and experience across device types and entry points (eg. specific integrations like Amazon from ads to landing pages to signup flow) to optimize user experience, and maximize conversion rates and product adoption.
  • Make necessary changes to website whether that be on our CMS (eg. Craft) or testing tools (eg. Optimizely).
  • Coordinate with product marketing and product teams to align company narratives, product launches, and promotions.

Who You Are

  • Undergraduate degree in Marketing, Math, Accounting, Finance, CS, or similar field.
  • 5+ years of highly successful online marketing experience in software, including B2B SaaS.
  • Technically Experienced
    • A/B testing (eg. Optimizely, Google Optimize)
    • Analytics (eg. Google Analytics, Segment, MixPanel)
    • Data APIs (eg. Clearbit, Datanyze)
    • User testing (eg. UserTesting.com, Hotjar, surveys)
    • CMS (eg. WordPress, Craft)
    • CRM (eg. Salesforce, Marketo)
    • Advanced Excel and data analysis skills; SQL a plus
    • Hands on experience with Adwords, Facebook Ads
    • HTML, CSS, JS knowledge preferred
  • Strategist - You understand how different marketing channels and tests affect people in different buyer segments and different parts of the customer journey from acquisition to revenue.
  • Customer Focused - You want to deliver the best experience possible for future and current customers, as helping our customers’ businesses grow is the #1 goal at BigCommerce.
  • Problem Solver - You can see hidden problems and probe a variety of sources for answers, are excellent at analysis, able to look beyond the obvious, and can identify and creatively solve complex problems, including matters related to systems and processes.
  • Psychology - Interest in human psychology and how different psychological triggers work together.
  • Systems Thinker - You are dedicated to providing high-quality services, committed to continuous improvement through empowerment and management by data, willing and able to re-engineer processes from scratch, open to suggestions and experimentation, and efficient and effective work processes.
  • Process and Project Manager - You can readily design practices, processes, and prioritizations, know what to measure, and how to measure it.
  • Communicator - Excellent written/verbal communication and customer relationship skills are critical both working with people internally and externally.
  • Collaborative - You have demonstrated success working cross-functionally in larger organizations, and have the ability to forge strong bonds and work collaboratively with key external and internal partners.
  • Composed - You know how to execute consistently in a fast-paced, high pressure, dynamic environment and carry out self-directed responsibilities.
  • Personable - You are seen as positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
  • Technical Learner - You pick up on technical things quickly, enjoy learning new skills and knowledge, and are adept at staying ahead of the curve on relevant industry, company, product, or technical knowledge.
  • Ethical - You believe in our mission, share our values and understand that it’s not just about what you get done, but also how you do it.

 

Inside BigCommerce

BigCommerce is a robust, flexible commerce platform that provides established and emerging brands with everything they need to launch, promote, manage and scale a successful online store.BigCommerce merchants earn more than retailers on competitive commerce solutions thanks to advanced features, better site performance and streamlined business processes. Founded in 2009, the company has received more than $100 million in funding from SoftBank Capital, American Express, Telstra Ventures, General Catalyst, Revolution Growth and FLOODGATE. BigCommerce supports thousands of retailers around the world from its offices in San Francisco, Austin and Sydney.

We’re a team of smart, passionate and talented people on a mission to democratize commerce. If you’re looking to work with industry leaders and love what you do, we want to hear from you!

Perks & Benefits
  • An amazing company culture that doesn’t just talk values, but lives them
  • Open vacation policy for salaried team members and generous accrual vacation policy for hourly team members, + paid sick time
  • Competitive compensation packages and meaningful stock grants for every employee
  • Comprehensive health insurance coverage that starts on day one
  • Fully stocked kitchens and craft beers (don’t worry, we also subsidize gym memberships)
  • Three especially cool offices in Austin, San Francisco and Sydney
  • A free online store to help you live out your entrepreneurial dreams
  • Employee-driven teambuilding activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, river floats, etc.
  • Time off for volunteering and employee-driven charity events

Company Reviews

"As a partner marketer, I work alongside some of largest brands out there to enable our merchants to truly grow. I am constantly affirmed that the work I do directly impacts the business - and that feels good. I've never been shy about acting boldly and I'm thankful BigCommerce encourages me to do just that."
Kasey Durbin
Sr. Partner Marketing Manager
at BigCommerce
"There's a strong emphasis here on breeding a culture of excellence. It's awesome to work in client success where we have a world-class approach to thinking about the customer first. We hire top talent so you're working in an environment that is not just fun but challenges you to be the best version of yourself. I've made lifelong friends and have been humbled by all BigCommerce has to offer."
David Enriquez
Enterprise Onboarding Consultant
at BigCommerce
"We are building innovative solutions using leading edge tech to enable our merchants to grow their businesses. Come join our ever-growing team and help us push the limits of e-commerce."
Jason Schmitt
Senior Engineering Manager
at BigCommerce
"I couldn't believe my eyes when I first walked into BigCommerce and saw all of these positive, energetic people who love what they do. From a sales career standpoint, I'm so grateful for the amazing opportunities that have been available to me. I love the challenges and energy on our sales floor, as well as the winning culture we've created. Working for BigCommerce truly means being a #teamonamission."
Lauryn Spence
Channel Account Manager
at BigCommerce
"If you are passionate about technology and want to work with motivated, smart people, you will love working at BigCommerce. I am growing as an engineer and making a difference with our merchants everyday."
Nina Blanson
Senior Software Engineer
at BigCommerce
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Perks & Benefits
A free online store to help you live out your entrepreneurial dreams
Competitive compensation packages
Pet Insurance
Comprehensive health insurance coverage that starts on day one
Choice of garage parking or light rail pass for those in our downtown Austin office and free garage parking at our Four Points office.
Open vacation policy for salaried team members and generous accrued time off policy for hourly team members
Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc.
Time off for volunteering and employee-driven charity events
Peer to peer rewards and recognition program
Fully stocked kitchens and craft beers (plus subsidized gym memberships to help work it all off)
Paid parental leave and adoption assistance for new parents
Employer-paid life insurance and disability coverage
Student Loan Genius benefit
Educational assistance for qualified pre- and post-grad courses

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