HomeAway, Inc., an Expedia brand based in Austin, Texas, is the world's leading online marketplace for the vacation rental industry, with sites representing over 1.2 million paid listings of vacation rental homes in 190 countries. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. The HomeAway portfolio includes the leading vacation rental websites HomeAway.com, VRBO.com and VacationRentals.com in the United States; HomeAway.co.uk and OwnersDirect.co.uk in the United Kingdom; HomeAway.de in Germany; Abritel.fr and Homelidays.com in France; HomeAway.es and Toprural.es in Spain; AlugueTemporada.com.br in Brazil; HomeAway.com.au and Stayz.com.au in Australia; and Bookabach.co.nz in New Zealand. Asia Pacific short-term rental site, travelmob.com, is also owned by HomeAway.HomeAway also operates BedandBreakfast.com, the most comprehensive global site for finding bed-and-breakfast properties, providing travelers with another source for unique lodging alternatives to chain hotels.

Product Manager, Authentication and Authorization at HomeAway

About Us:

Have you ever had the opportunity to impact the lives of millions of people in a meaningful way and help them enjoy time away with their friends and families building memories? 

That is what we do here at HomeAway.com, an Expedia Inc. company. We are the leading vacation rental website in the world with more than one million online bookable vacation rentals. Our mission is to make every vacation rental in the world available to every traveler in the world through our online marketplace and we're committed to helping families and friends find the perfect vacation rental to create unforgettable travel experiences together. 

The Opportunity

The product manager, authentication and authorization, will be responsible for the login and permissions experience for both HomeAway’s travelers and partners (property owners and property managers). HomeAway needs to confidently authenticate customers who use its platform in order to ensure a trustworthy marketplace, without introducing too much friction into key flows. HomeAway also needs to provide partners with new features like multi-user access and role based access control that will make managing their business easier. 

To achieve these goals, we’re looking for a product manager who can drive a product strategy and test-and-learn execution roadmap to decide … When should we require log in? Which social logins are worth adding? How could we optimize our login UI? When should we leverage an identified state instead of an authenticated state? Should we consider two-factor authentication for travelers? How deep does our feature set need to be for partner role based access control? and more. 

Responsibilities:

  • Contribute to the product vision and planning and drive the product roadmap
  • Work with cross-functional stakeholders to research requirements
  • Make recommendations regarding policy changes
  • Work closely with user experience designers to research, define, and test UI
  • Collaborate daily with the development team to define and prioritize user stories
  • Drive a high-velocity testing roadmap to ensure continuous learning
  • Help evaluate, integrate and manage relationships with external vendors
  • Monitor and investigate customer feedback and customer support metrics
  • Manage resolution of urgent technical issues
  • Launch new features in collaboration with customer experience and product marketing
  • Lead competitive watch activities to identify gaps and opportunities to improve the product
  • Collaborate with the business intelligence team to define, track and report on key metrics
  • Communicate broadly on decisions, progress and plans

Qualifications:

  • 3+ years of product management experience
  • Familiarity with common fraud vectors preferred -- including phishing, spear phishing, proxy attacks, man-in-the-middle attacks, replay attacks, and sessions hijacking attacks -- and their mitigation/prevention/countermeasure strategies.
  • Familiarity with risk quantification and risk-based approaches preferred, including device fingerprinting, scoring strategies, machine learning, two factor authentication, biometrics and behavioral biometrics, rules and risk engines.
  • Familiarity with open identity standards preferred, including OAuth 2, SAML, OpenID Connect and SCIM
  • Experience in data-driven decision making and the scientific method of observing, hypothesizing and measuring to learn and refine strategy and tactics
  • Proven track record of leading a product line in a global, fast-paced environment
  • Ability to lead cross-functional initiatives and drive collaborative decisions with internal and external stakeholders and vendors
  • Experience with online travel and/or consumer marketplaces preferred
  • BS or BA in related field or equivalent work experience
  • Must be willing to travel 5% Internationally

Benefits:

  • Competitive health and insurance benefits
  • Competitive salary
  • Annual target bonus or commission
  • Paid vacation and sick time
  • Vacation rental on a yearly basis (taxable benefit)
  • Employee Stock Purchase Program
  • Free snacks and beverages
  • Frequent company update talks with our leadership team
  • Free listing on HomeAway.com
  • Electronic, adjustable stand-up desk
  • Discounted Metro & Rail pass
  • Casual dress
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Why work with us
Founded by Brian Sharples and Carl Shepherd in February 2005, the idea behind HomeAway was to revolutionize the historically-fragmented vacation rental industry and establish the company as the clear market leader. The entrepreneurial spirit of the pioneers who created the very first vacation rental sites, many of which are now part of the HomeAway portfolio, fueled the early growth of the business and set the tone for the company culture that exists today. At HomeAway we work as a team, we work hard and we're competitive, but we always make time to celebrate our successes. From peer-nominated awards for those who have exceeded expectations with a free vacation, to company parties that celebrate holidays and achievements, we strive to maintain a culture where everyone's content and proud to call HomeAway their "home away from home!"
Culture
The HomeAway World Headquarters is located in downtown Austin, Texas. Employees love the proximity to restaurants, bars and retail — especially to the unofficial company cafeteria, the Whole Foods Market flagship store. The office space is also situated off of Lady Bird Lake, which has a fantastic hike and bike trail. HomeAway's four-story, 86,000-square-foot, mixed-use building was awarded Gold-level LEED certification in April 2010 for its use of eco-friendly materials. The design is vacation-themed and features a giant replica of the birdhouse from the HomeAway logo.
Perks & Benefits
Target Annual Bonus
Employee Stock Purchase Plan
4 Weeks' Vacation
Free drinks and snacks
Game room
Workout room/area, onsite showers and lockers, and bike lockers
Great medical, dental and vision plans

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