HomeAway, Inc., an Expedia brand based in Austin, Texas, is the world's leading online marketplace for the vacation rental industry, with sites representing over 1.2 million paid listings of vacation rental homes in 190 countries. Through HomeAway, owners and property managers offer an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, including more room to relax and added privacy, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online. The HomeAway portfolio includes the leading vacation rental websites HomeAway.com, VRBO.com and VacationRentals.com in the United States; HomeAway.co.uk and OwnersDirect.co.uk in the United Kingdom; HomeAway.de in Germany; Abritel.fr and Homelidays.com in France; HomeAway.es and Toprural.es in Spain; AlugueTemporada.com.br in Brazil; HomeAway.com.au and Stayz.com.au in Australia; and Bookabach.co.nz in New Zealand. Asia Pacific short-term rental site, travelmob.com, is also owned by HomeAway.HomeAway also operates BedandBreakfast.com, the most comprehensive global site for finding bed-and-breakfast properties, providing travelers with another source for unique lodging alternatives to chain hotels.

Risk Management Program Manager at HomeAway
HomeAway is seeking an experienced program manager who thrives in a dynamic, fast-paced environment to join our Global Risk Management and Analytics team. The successful candidate will be laser-focused on identifying, implementing and optimizing opportunities to manage risk and oversee HomeAway’s Book with Confidence Guarantee™ program. Needed skill sets include being able to manage a portfolio of projects that require cross-company collaboration and a focus on measuring results and evaluating trade-offs. We are searching for a detail-oriented, self-directed team player with extensive experience working in a highly dynamic and collaborative environment, and the proven ability to communicate effectively with technical and non-technical partners at various levels within the organization.
Primary Responsibilities:- Become the subject matter expert for the Book with Confidence Guarantee and all processes, paths and practices that can contribute to it across all customer touch points and business practices
- Partner with Customer Experience, Legal and Trust and Security teams to create, implement and monitor programs related to the Book with Confidence Guarantee with focus on eliminating
- Continually analyze existing programs to measure effectiveness, expand, improve and justify or close
- Network relentlessly across the company to create partnerships and implement successful Customer Experience and Risk Management initiatives to support HomeAway’s commitment to the Book with Confidence Guarantee
- Define, design, monitor and present measurable key results for each initiative
- Act as a critical member of the appropriate product line teams and partner with key product managers to advocate for improvements to new and existing products and programs as well, considerations to the Book with Confidence Guarantee program
- Remain focused on the traveler’s experience and demonstrate commitment to creating a trustworthy marketplace and eliminating negative traveler experiences across the marketplace
- Act as the spokesperson and advocate for Book with Confidence risk management and customer experience
- Partner with Financial Planning, Trust and Security, Customer Experience reporting and analytics teams to understand, support and expand models and reporting
- Develop, analyze and continuously improve risk management business models related to the Book with Confidence Guarantee
- Act as a subject matter expert and create a forward-looking strategy to enhance and expand the program in order to ensure peace of mind throughout the traveler’s experience using HomeAway

Candidate Profile:- 7+ years of Program/Project Management experience in a high-tech company, preferably in a B2C e-commerce environment and with customer support experience
- Proven ability to understand processes, identify opportunities, evaluate trade-offs and present recommendations
- High level of initiative, passion, and desire to create a world-class experience for customers
- Demonstrated experience driving projects across teams including customer support, reporting, engineering, IT and product development
- Ability to lead teams through issue resolution and risk management
- Excellent written and spoken communication skills, including the ability to present complex concepts to highly engineering and non-engineering stakeholders
- Proven ability to define, design, monitor and present measurable key results
- Comfortable presenting to large internal groups and leadership team members
- Proven track of record managing multiple, ongoing complex projects and implementing of e-commerce applications, while delivering on schedule
- BA/BS required preferably in Computer Information Systems, Business Administration or related fields (applicable experience may be substituted)

Benefits:

- Great Medical & Dental Plans
- Competitive Compensation
- Target Annual Bonus
- 4 weeks Paid Vacation
- 401k Matching
- Free Snacks and Beverages
- Bi-weekly company update talks with our C-Team
- Free Listing on HomeAway.com

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Why work with us
Founded by Brian Sharples and Carl Shepherd in February 2005, the idea behind HomeAway was to revolutionize the historically-fragmented vacation rental industry and establish the company as the clear market leader. The entrepreneurial spirit of the pioneers who created the very first vacation rental sites, many of which are now part of the HomeAway portfolio, fueled the early growth of the business and set the tone for the company culture that exists today. At HomeAway we work as a team, we work hard and we're competitive, but we always make time to celebrate our successes. From peer-nominated awards for those who have exceeded expectations with a free vacation, to company parties that celebrate holidays and achievements, we strive to maintain a culture where everyone's content and proud to call HomeAway their "home away from home!"
Culture
The HomeAway World Headquarters is located in downtown Austin, Texas. Employees love the proximity to restaurants, bars and retail — especially to the unofficial company cafeteria, the Whole Foods Market flagship store. The office space is also situated off of Lady Bird Lake, which has a fantastic hike and bike trail. HomeAway's four-story, 86,000-square-foot, mixed-use building was awarded Gold-level LEED certification in April 2010 for its use of eco-friendly materials. The design is vacation-themed and features a giant replica of the birdhouse from the HomeAway logo.
Perks & Benefits
Target Annual Bonus
Employee Stock Purchase Plan
4 Weeks' Vacation
Free drinks and snacks
Game room
Workout room/area, onsite showers and lockers, and bike lockers
Great medical, dental and vision plans

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